This is a multi-part message in MIME format. ------_=_NextPart_001_01C19D65.F4F2D3AB Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: quoted-printable Interesting messaging on why BlackICE Defender will no longer be supported. Microsoft is terminating support for Windows 95. -----Original Message----- From: Okada, Lainie (ISS San Mateo) [mailto:lokada@iss.net]=20 Sent: Monday, January 14, 2002 4:12 PM To: Steve Bush Subject: END-OF-LIFE NOTICE END-OF-LIFE NOTICE BlackICE Defender support on Windows 95 to be discontinued Internet Security Systems (ISS) is discontinuing BlackICE Defender support on Windows 95. BlackICE Defender will continue to be supported on other Microsoft operating systems as defined in the product system requirements. All quarters in this notice are calendar year. WHAT DOES THIS MEAN? BlackICE Defender version 2.9 is the last version that will be supported on Windows 95. Internet Security Systems Customer Support will continue to provide technical assistance and make reasonable efforts to provide workarounds for BlackICE Defender version 2.9 problems on the Windows 95 platform for one year following the Q3, 2001 release, i.e., approximately through Q3, 2002. However, we will not provide programmatic corrections to errors for this platform. WHY IS THIS HAPPENING? Microsoft has announced cessation of support for Windows 95. The following link explains Microsoft's OS lifecycle in detail and shows that Windows 95 entered the "non supported phase" (red) as of November 2001. See http://www.microsoft.com/windows/lifecycleconsumer.asp for more details. Once an operating system is no longer supported by Microsoft it becomes difficult to address problems with products running on that OS. Fully supporting BlackICE Defender and its customers is extremely important to ISS so we are unable to continue developing our products for an unsupported operating system. WHAT SUGGESTIONS DOES ISS HAVE TO EASE THIS MIGRATION FOR CUSTOMERS? Our first step to assist our customers is this announcement. The current BlackICE Defender product is still fully supported on Windows 95, but those customers running this operating system should begin investigating OS upgrade options with Microsoft. Our intention with this early notice is to allow our customers adequate time to plan and implement migration of their computers to supported operating environments with minimal impact. =20 The Microsoft web site has a wealth of information to help you decide which Windows operating system upgrade is right for you. For information on the entire Windows operating system family go to the following link. http://www.microsoft.com/windows/default.asp For information on upgrading to Microsoft's newest operating system, Windows XP, go to the following link. http://www.microsoft.com/windowsxp/home/default.asp If you have any questions or concerns you may contact technical support at=20 support-L1@networkice.com ------_=_NextPart_001_01C19D65.F4F2D3AB Content-Type: text/html; charset="US-ASCII" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">FW: END-OF-LIFE NOTICE Interesting messaging on why BlackICE Defender will no longer = be supported. Microsoft is terminating support for Windows = 95.
-----Original Message-----
From: Okada, Lainie (ISS San Mateo) [mailto:lokada@iss.net]
Sent: Monday, January 14, 2002 4:12 PM
To: Steve Bush
Subject: END-OF-LIFE NOTICE
END-OF-LIFE NOTICE
BlackICE Defender support on Windows 95 to be = discontinued
Internet Security Systems (ISS) is discontinuing BlackICE Defender = support
on Windows 95. BlackICE Defender will continue to be supported on = other
Microsoft operating systems as defined in the product system = requirements.
All quarters in this notice are calendar year.
WHAT DOES THIS MEAN?
BlackICE Defender version 2.9 is the last version that will be = supported on
Windows 95. Internet Security Systems Customer Support will = continue to
provide technical assistance and make reasonable efforts to = provide
workarounds for BlackICE Defender version 2.9 problems on the = Windows 95
platform for one year following the Q3, 2001 release, i.e., = approximately
through Q3, 2002. However, we will not provide programmatic = corrections to
errors for this platform.
WHY IS THIS HAPPENING?
Microsoft has announced cessation of support for Windows 95. The = following
link explains Microsoft's OS lifecycle in detail and shows that = Windows 95
entered the "non supported phase" (red) as of November = 2001. See
http://www.microsoft.com/windows/lifecycleconsumer.asp for more details.
Once an operating system is no longer supported by Microsoft it = becomes
difficult to address problems with products running on that OS. = Fully
supporting BlackICE Defender and its customers is extremely = important to ISS
so we are unable to continue developing our
products for an unsupported operating system.
WHAT SUGGESTIONS DOES ISS HAVE TO EASE THIS MIGRATION FOR = CUSTOMERS?
Our first step to assist our customers is this announcement. The = current
BlackICE Defender product is still fully supported on Windows 95, = but those
customers running this operating system should begin investigating = OS
upgrade options with Microsoft. Our intention with this early = notice is to
allow our customers adequate time to plan and implement migration = of their
computers to supported operating environments with minimal = impact.
The Microsoft web site has a wealth of information to help you = decide which
Windows operating system upgrade is right for you. For information = on the
entire Windows operating system family go to the following = link.
http://www.microsoft.com/windows/default.asp=
For information on upgrading to Microsoft's newest operating = system, Windows
XP, go to the following link.
http://www.m= icrosoft.com/windowsxp/home/default.asp
If you have any questions or concerns you may contact technical = support at
support-L1@networkice.com
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